Limited Lifetime Warranty
for Cheeky Insulated Stainless Steel
Water Bottles and Lids
Insulated stainless steel water bottles joined the Cheeky family in 2017. We are proud to cover them with a limited lifetime warranty against manufacturer defects! Read on for more information about what features are warranted and how to claim a replacement bottle. Then get back to adventuring.
Cheeky warrants to original purchasers in the United States that the Cheeky insulated stainless steel water bottle (“Water Bottle”) and lid will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use in accordance with Cheeky’s manufacturing specifications, which are subject to change without notice.
- Defects Covered by the Limited Lifetime Warranty
- Defective workmanship
- Defective materials
- Compromised insulation properties
- Bottles that rattle*
*Note that Water Bottles that rattle still get the job done. The rattling piece between the bottle walls does not affect the bottle’s ability to keep liquids hot and cold. That being said, the thought of it driving you crazy makes us crazy. So if it bothers you, please submit a warranty claim for a replacement.
What’s Not Covered
Please note that some things are not covered by the warranty.
- Situations not covered by the Warranty
- Normal wear and tear or abuse
- Damage caused by improper cleaning, disassembly, alterations or modifications
- Damage caused by improper use
- Damage caused by excess temperature (such as putting the bottle in the freezer or on the stove)
- Products that are purchased from unauthorized retailers, as we cannot guarantee items sold are authentic Cheeky products
To obtain a refund instead of a replacement bottle, please deal directly with the retailer where you purchased the product.
To Submit a Warranty Claim
To submit a warranty claim for a manufacturing defect, please use the form below to contact our customer service representatives. A representative will review your claim and get back to you. Cheeky will, at our sole discretion and to the extent permitted by law, replace any product deemed defective with an identical non-defective product. If the identical product is no longer available, Cheeky will offer a suitable replacement in a similar style that will be chosen based on the intended use and the retail price of the originally purchased product.
You will need to pay the shipping cost (including any fees or duties) to return the defective Water Bottle to Cheeky. Cheeky cannot be liable for inbound shipments that get lost, so you may want to consider insuring the shipment. Please note that if the Water Bottle you send to us is not covered by this limited warranty, then we reserve the right to charge you return shipping costs.
Cheeky will be the final determining authority for all potential warranty claims for replacement.
How Consumer Law Relates to this Warranty
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, CHEEKY DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
Other conditions/rights: EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHEEKY IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF GOODWILL; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF THE PRODUCT AND PROPERTY.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. CHEEKY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, CHEEKY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND REPLACEMENT SERVICES DESCRIBED HEREIN. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
Submit a Warranty Claim
Please include the following information when submitting your claim:
- Date of purchase
- Store, city, and state of purchase
- Size of bottle: 14 oz, 20 oz, or 32 oz
- Thorough description of the issue you are experiencing.